Hourly Packages & Custom Consulting

PREMIUM HOURLY PACKAGES

The HOURLY PACKAGES can be used on any agreed project: financial plans, document updates, creation of investor-ready documents, revisions of third-party documents, general consulting, grant applications, investor calls, due diligence support and custom projects. The hours do not expire and can be used anytime.

I will do the work as indicated and agreed in the most efficient time possible, warning about tasks that may take longer before starting. You are responsible for managing the hours efficiently.

The counting of hours will include any communication that takes place during the project, as well as communication that takes place for the sale of a new package when the hours run out: these will be counted in the new package purchased and subtracted from the hours wallet. If the client requests a contract or NDA, the time used for the negotiation of the contract will be charged within the hourly package.

Hours used are usually counted in 15 minutes intervals. Communication and requests for faster deadlines are counted as follows:

• Min. 1/8 of an hour for answering an email or communication request between 1-2 working days (the usual delivery time)
• Min. 1/4 of and hour for answering an urgent email or communication request within 24 hours (only when urgency is expressed in the email)
• Min. 1/4 of and hour as calls preparation time
• 1/2 hour for an urgent work request, for every earlier delivery day requested that requires at least 4 hours per day of work on a single project. Deadlines can be set for a minimum of 24 hours. This charge may also be applied in the case when, after a period of inactivity of at least 10 days (before this period you already have priority), you request priority for your project when another project has taken priority. In the same way, if we deliver a project late based on the assumption of the 2 hours per working day reserved for the project (excluding the time we have to wait for you to deliver requested information), we will add 1/2 hour for every full late working day to your balance on a weekly basis.
• In case a task is extremely urgent and must be delivered within 24 hours of request, we will double the hours used during that period of time.
• Additionally, if you cannot attend one of the calls you booked, please cancel these no later than 2 hours in advanced. For calls that were not cancelled at least 2 hours in advance, we will record 1/2 hour of used time due to the preparation time used.

You can choose the following options as add-ons to the service:

• We can create an anonymous client page where all hours and tasks are listed. After buying this add-on, the time to record these hours will not be taken off your hour wallet for this and future packages for a period of 2 years. A new charge will only be applied if you request a clean-up and update of the page. The remaining time in you wallet will then be always displayed on the page and can be accessed anytime. The recording of hours on the page will usually take place within 24 hours of the hours being used.
• We can also track the hours through a software only if you notify us in advance when you purchase the package, that you want the hours tracked with this method: otherwise we will track the hours manually. Communication tasks, however, and the fast-track service add-ons will be added manually in any case.

The hourly packages can be used for custom services, for example editing of self-made or third-party documents, creation of documents without our financial plan, long-term updates & consulting and other projects not included in our flat fees. These are just estimates of the hours needed for the most requested documents:

• Financial Plan 20-25 hours
• Pitch Deck 15+ hours
• Business Plan 30-35 hours

The hours do not expire, meaning that you can use them anytime in the future if you haven’t used them all. Additionally, you are allowed to request a refund for the unused hours after 3 months of inactivity. However, the unused hours will be calculated according to the current price of the package with the lesser discount (since by not using all the hours, you wouldn’t be eligible to the larger package discount any longer). So, for instance, if you have purchased 100 hours for €59 p/h (in total €5,900, we will take into consideration the last purchase only, not the total hours purchased during our working relationship) and you only used 50 hours, after the period of inactivity you can request the unused 50 hours payment back, but at the price of the 30 hours package. If the current hourly price (at the time of refund) of the 30 hour package is €79 p/h, for example, then you have consumed €3,950 (€79 x 50), and you can request €1,950 in refund (€5,900-€3,950), minus a processing fee for the time used, any extra transfer charges and additional consulting or communication requested. You can simply initiate the refund by email contact.